“RER is a family business. Over the five years that I have been working with Jeff Rossi and his dad, Dave I have come to realize what “family business” means to the Rossi’s. It means that they treat you like family. They are professional, fair, knowledgeable and efficient. One time I had trouble with my hot water going off. Jeff isolated the problem, attended to it immediately, explained the process of diagnosis (which was tricky) and fixed it. He made sure I was never without hot water. At the end, he told me..no charge..it is covered under the contract. No matter how busy I know he is, he always makes me feel like my heating/air conditioning system is the only thing he has to think about and seems happy to hear from me. Don’t hesitate to call RER, you will be happy with the product and the service.”
Denise E. of Lexington, MA
“We want to thank and commend RER Fuel for the excellent service you have given to our family since we purchased our home in 1988. You have a skilled and courteous staff that has responded immediately and effectively to every home heating issue we have had to face. During the early years of home ownership, you helped us nurse “the old furnace” along. When it was time to install a new furnace, you installed an excellent model that has never broken down. When our hot water heater failed, you installed a new one the next day. We have a great deal of confidence in your services, knowing that we can call you any time, 24/7. Thank you again!
Jared and Lynn of Concord, MA
“I just want to thank Jeff for a neat, professional A/C install in my old house. He said he could do it in 5-8 days and he was right ! The job was done on time and my wife was pleased with the way RER prepared each room to prevent dust and dirt from getting everywhere- they really worked very clean.We had that heat wave, and Jeffs system worked great. Thanks!”
Bob of Bedford, MA
“When I moved in I received a lot of what I thought were great offers from a lot of oil companies.I grabbed the lowest price and thought how lucky I was! What a mistake. TOO GOOD TO BE TRUE- after a few deliveries I was paying a lot more than my neighbors that were using RER Fuel, I called and spoke to Joanne and she set me up for automatic delivery- that was over 10 years ago and I have been satisfied ever since. ”
Robert of Lexington, MA
“The A/C system is absolutely great I am immensely pleased. The balance is perfect and it cools the house in 10 minutes or less. It is extremely quiet and not even heard in some places. I am thrilled!
You have my compliments on your professionalism, quality workmanship and your customer service. I appreciate the time you spent during our first meeting analyzing my house and reviewing the options. At the final stage, you worked with me to address any outstanding issues and I am greatly appreciative. Your team was great to work with and I enjoyed their company and the freedom to go and come to accommodate my schedule.
My experience with your service has been shared with friends and professional associates. A particularly well-placed associate confirmed he will recommend you to his clients. From him, that is a major compliment.”
Diana of Billerica, MA